Warranty Policy

Last Updated: February 26, 2026

Company Name: Nanjing Lingtena Technology Co., Ltd.

Company Address: Room 179, No. 396 Xingang West Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province

Legal Representative: Jiang Yibing

Unified Social Credit Code: 91320118MAK524BQ2P

Phone Number: +86 192-6849-4056

Email: service@mail.seq-shop.com

Welcome to purchasing products from SEQ-SHOP. We are committed to providing you with high-quality niche products and services. To protect your legal rights and clarify the after-sales warranty rules, we have established this policy. Please read it carefully.

1. Scope of Applicability

This policy applies to all products purchased from SEQ-SHOP, including lifestyle items, creative storage solutions, home decorations, and portable use products. Specifically covered are: Magnetic Bottle Opener, Silicone Heat-Resistant Gloves, Travel Dispenser Bottles, Sock Divider Storage Box, Mini Ambience Night Light, Ceramic Incense Holder, Folding Telescopic Cup, Pocket Phone Stand.

2. Warranty Policy

• Mini Ambience Night Light: A warranty period of three months is provided from the date you receive the product. During the warranty period, if the product experiences quality issues not caused by human damage (such as failure to light up, lighting malfunctions, etc.), you may contact us to apply for warranty service.

• All other products (Magnetic Bottle Opener, Silicone Heat-Resistant Gloves, Travel Dispenser Bottles, Sock Divider Storage Box, Ceramic Incense Holder, Folding Telescopic Cup, Pocket Phone Stand): No warranty service is provided; only a return and exchange policy within 7 days of receiving the product is supported (please refer to the store's return and exchange policy for specific details).

3. Warranty Instructions

• Warranty Proof: Your order record and receipt can serve as the only proof of warranty, so please keep them safe.

• The following situations are not covered by the warranty: Human damage (such as dropping, bumping, unauthorized disassembly, misuse, etc.), normal wear and tear, damage caused by force majeure (such as natural disasters, accidents, etc.), and products beyond the warranty period.

• Warranty Process: If the product has eligible quality issues during the warranty period, please contact our customer service promptly, explain the product issue, and provide relevant proof. We will offer a reasonable after-sales solution based on the actual situation.

4. Related Additional Information

• Order-related: Within 12 hours of placing an order, you can contact customer service to edit/change your order as needed. Orders in stock are usually shipped within 1-2 business days (excluding weekends and holidays), with an actual delivery time of 5-7 business days (calculated in UTC+8:00 time zone).

• Customer Service Contact: If you have any after-sales related questions (including warranty, returns, and exchanges), you can contact our customer service through our official email: service@mail.seq-shop.com.

• Customer Service Hours: Monday to Friday, 9 AM to 6 PM (UTC+8:00). For inquiries outside of working hours, we will respond at the earliest opportunity during the next working day.

The final interpretation right of this policy belongs to SEQ-SHOP. Any adjustments will be subject to the latest announcements in the store.