Shipping and Delivery Policy

Last Updated: February 26, 2026

Company Name: Nanjing Lingtena Technology Co., Ltd.

Company Address: Room 179, No. 396 Xingang West Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province

Legal Representative: Jiang Yibing

Unified Social Credit Code: 91320118MAK524BQ2P

Phone Number: +86 192-6849-4056

Email: service@mail.seq-shop.com

Welcome to our boutique department store, offering a range of niche products including small daily items, creative storage solutions, home decor, and portable use items. Our specific products include magnetic bottle openers, silicone heat-resistant gloves, travel dispenser bottles, sock compartment organizers, mini ambient night lights, ceramic incense holders, collapsible cups, and pocket phone stands. To ensure a smooth shopping experience, please review our detailed shipping and delivery policy below. If you have any questions, feel free to contact us via our official email: service@mail.seq-shop.com.

1. Customer Service Support and Inquiries

Customer service hours are Monday to Friday, from 9 AM to 6 PM (UTC+8:00). You can inquire about delivery-related issues during these hours. Messages left outside of business hours will be responded to on the next business day.

2. Order Processing and Shipping Timeframe

1. Order Editing/Changes: Orders can be edited or changed within 12 hours after placement. Please contact customer service promptly to make any changes.

2. Shipping Timeframe: Orders with available stock usually ship within 1-2 business days (excluding weekends and holidays). Delivery typically takes 5-7 business days.

3. Timeframe Note: Actual shipping time may be affected by demand fluctuations, factory production schedules, holidays, weather, and other force majeure factors. We appreciate your understanding.

3. Shipping Fee Terms

We offer free shipping for all products within the contiguous 48 states of the United States. The following areas are excluded: Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, and PO boxes. These locations require additional shipping fees (please consult customer service for details).

4. Shipping Methods

1. Carrier Services: We provide delivery through UPS, FEDEX, and USPS, covering the contiguous 48 states, all with free shipping.

2. Address Requirements: Please provide a correct and complete shipping address. Incorrect or incomplete addresses may incur a secondary shipping fee.

3. Tracking Information: Once your order is shipped, we will send you a tracking number via email, allowing you to check the estimated delivery time.

5. Package Delivery Instructions

Packages are delivered without requiring a signature by default. If you need signature confirmation service, please contact our customer service team within 24 hours of placing your order. We will assist you in adding FedEx signature service. Requests made after this period may not be accommodated.