Frequently Asked Questions (FAQ)

Last Updated: February 26, 2026

Company Name: Nanjing Lingtena Technology Co., Ltd.

Company Address: Room 179, No. 396 Xingang West Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province

Legal Representative: Jiang Yibing

Unified Social Credit Code: 91320118MAK524BQ2P

Phone Number: +86 192-6849-4056

Email: service@mail.seq-shop.com

I. Product Categories and Specific Items

Q: What types of products do you offer? What specific items do you have?

A: We specialize in niche department store products in the United States, mainly covering four categories with the following specific items:

• Daily Essentials: Magnetic bottle opener, silicone heat-resistant gloves

• Creative Storage: Sock divider storage box

• Home Decor: Mini atmosphere night light, ceramic incense holder

• Portable Use: Travel-sized bottles, collapsible cup, pocket phone stand

II. Product Pricing and Taxes

Q: Does the product price include taxes? Who is responsible for customs duties?

A: All product prices include relevant taxes, so you don't need to pay extra for taxes; customs duties are levied according to local regulations by local customs authorities. The exact amount will be as notified by the local customs.

III. Payment Methods

Q: What payment methods do you support?

A: We support various convenient payment methods, including Mastercard, Visa, American Express, PayPal, and Klarna. You can choose the method that suits you best to complete the payment.

IV. Order Editing, Shipping, and Delivery Time

Q: Can I edit or change my order information after placing it?

A: Yes, you can contact us to edit or change your order information within 12 hours after placing it. Changes cannot be made after 12 hours, so please pay attention to the order time.

Q: How long does it take to ship and deliver an order?

A: Orders with available stock usually ship within 1-2 business days (excluding weekends and holidays, during which shipping times may be extended). Actual delivery time is 5-7 business days, but slight delays may occur due to logistics issues. Your understanding is appreciated.

V. Inquiries and Feedback

Q: How can I contact you if I have questions about a product?

A: You can reach out to us via our official email for inquiries: service@mail.seq-shop.com.

Q: What are the customer service working hours?

A: Customer service working hours are Monday to Friday, from 9 AM to 6 PM (UTC+8:00). We will respond to your inquiries as soon as possible during working hours.