Terms of Service

Last Updated: February 26, 2026

Company Name: Nanjing Lingtena Technology Co., Ltd.

Company Address: Room 179, No. 396 Xingang West Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province

Legal Representative: Jiang Yibing

Unified Social Credit Code: 91320118MAK524BQ2P

Phone Number: +86 192-6849-4056

Email: service@mail.seq-shop.com

Welcome to SEQ-SHOP (hereinafter referred to as "we"), where you can choose from our selection of niche department store products and related services. These terms are intended to clarify your rights and obligations during the purchase and use of our products, as well as the standards of service we provide. Please read and understand all contents of these terms carefully; placing an order signifies that you have read, understood, and agreed to be bound by these terms.

I. Product Range Description

We specialize in operating niche department store products in the United States, covering four major categories as follows:

1. Lifestyle Products: Magnetic bottle openers, silicone heat-resistant gloves;
2. Creative Storage: Sock compartment organizers;
3. Home Decor: Mini ambient night lights, ceramic incense holders;
4. Portable Use: Travel bottles, collapsible cups, pocket-style phone stands.

We commit to ensuring that all products sold comply with relevant U.S. product quality standards, with a focus on material safety and normal functionality, striving to provide you with a high-quality niche department store experience.

II. Order-Related Services

A. Order Editing and Changes

After placing an order, you may request to edit or change the order information (including but not limited to the shipping address, product specifications, purchase quantity, etc.) within 12 hours of submission based on your needs. After 12 hours, the order will enter the preparation process and will no longer support editing or changes. Please carefully verify the order information when placing an order to avoid unnecessary trouble.

B. Shipping and Arrival Times

1. Shipping Timeframe: For orders with available stock, we will complete the shipment within 1-2 business days after your order is placed (excluding weekends and U.S. statutory holidays). We will promptly update the logistics information after shipping, and you can check the logistics progress through the order details;

2. Arrival Timeframe: Actual arrival time is subject to the logistics delivery situation, usually within 5-7 business days (excluding weekends, statutory holidays, and any logistics transfer delays). In case of delays due to unforeseen logistics issues (such as natural disasters, logistics suspensions, etc.), we will do our best to assist you in tracking the logistics progress but do not assume responsibility for compensation for delayed arrivals.

III. Customer Service Information

We offer professional customer service to answer your queries regarding product inquiries, order status, post-sale feedback, and more. The detailed service information is as follows:

1. Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). No human customer service is available on weekends and statutory holidays;

2. Contact Channels: You may contact us via our official email service@mail.seq-shop.com. We will review emails and respond to your inquiries promptly during working hours. Inquiries received outside of working hours will be prioritized in the next working session;

3. Service Scope: Customer service will provide product detail consultations, order status inquiries, shipment progress follow-up, order modification assistance, and strive to resolve any issues encountered during the purchasing process.

IV. Product Liability and Disclaimer

1. We assure that all products sold undergo rigorous inspection to ensure product quality meets relevant standards. However, minor flaws caused during production or transportation that do not affect normal use are not excluded. If you find significant quality issues (such as damage or inability to use) upon receipt, please contact us via the official email promptly, and we will offer a reasonable solution according to the situation;

2. We do not assume responsibility for damages, deformation, or inability to use caused by improper usage or poor maintenance on your part. Such cases are not eligible for returns, exchanges, or repair services;

3. We reserve the right to adjust product styles, specifications, materials, etc., based on market demand and product inventory. Any adjustments will be marked on the product details page without separate notification;

4. We shall notify you promptly in case of being unable to fulfill orders or provide services due to force majeure (including but not limited to natural disasters, wars, policy changes, logistics suspensions, etc.), and handle order cancellations, refunds, etc., according to the situation without assuming additional compensation liability.

V. Terms Updates and Interpretation

1. We may update these product service terms as needed based on business developments. The updated terms will be announced through our official channels and will take effect upon announcement. Continued use of our products and services indicates acceptance of the updated terms;

2. Should you have any questions about these terms or any requests during the use of products or the reception of services, you may contact us via the official email service@mail.seq-shop.com. We will do our best to answer and address your concerns;

3. The final interpretation right of these terms belongs to SEQ-SHOP.