Data Security

Last Updated: February 26, 2026

Company Name: Nanjing Lingtena Technology Co., Ltd.

Company Address: Room 179, No. 396 Xingang West Road, Qiqiao Street, Gaochun District, Nanjing, Jiangsu Province

Legal Representative: Jiang Yibing

Unified Social Credit Code: 91320118MAK524BQ2P

Phone Number: +86 192-6849-4056

Email: service@mail.seq-shop.com

s and related services! We specialize in niche department store products in the United States, covering categories such as daily essentials, creative storage, home decor, and portable use. Products include magnetic bottle openers, silicone heat-resistant gloves, travel dispenser bottles, sock organizer boxes, mini ambient night lights, ceramic incense holders, collapsible cups, pocket phone stands, etc. We understand the importance of the personal data and related information (hereafter referred to as "user data") you generate when using our products and services. Your trust is central to our growth, and we strictly adhere to principles of legality, propriety, necessity, and transparency, taking comprehensive security measures to ensure your user data security and privacy rights. This policy will detail how we collect, use, store, protect your user data, and the rights you have.

I. Scope of Policy

This data security policy applies solely to SEQ-SHOP's user data processing activities related to niche department store products operated in the United States. It includes all behaviors related to browsing our product information, consulting product details, placing orders for products (including all products like magnetic bottle openers, silicone heat-resistant gloves, etc.), requesting order edits/changes, contacting customer service, during which we collect, use, store, and transmit your personal data and related information.

This policy does not apply to data processing activities by third-party platforms, logistics service providers, payment institutions, etc., that are not part of SEQ-SHOP. Should you encounter data security issues while using relevant third-party services, please contact the respective third parties directly.

II. User Data Collection and Use

We adhere strictly to the principle of "minimal necessity," collecting only the user data essential for core services like product sales, order fulfillment, and customer service. No unrelated additional data will be collected, and all data collection activities are conducted with your explicit consent, without using generalized or default authorizations to coerce agreement for unrelated data collection.

A. Scope and Purpose of Collection

1. Personal Identity Information: Includes your name, email address, and contact number, used only for order confirmation, logistics notifications, product after-sales inquiries, and customer service communication (e.g., if you inquire about using a magnetic bottle opener or request an order change). It will not be used for unrelated purposes.

2. Order and Transaction Information: Includes the types of products ordered (such as silicone heat-resistant gloves, travel dispenser bottles, etc.), order amount, order time, delivery address, and payment-related information (only payment status is collected; complete payment account and password are not stored), used for order processing, shipping arrangements, logistics tracking, transaction reconciliation, and providing order editing/changing services (orders can be processed according to your requirements within 12 hours of placement).

3. Inquiry and Feedback Information: Includes product-related questions asked through customer service channels (email service@mail.seq-shop.com and other official channels), product usage experiences, or suggestions provided, used to respond quickly to your needs and optimize product and service quality (e.g., improving product design based on feedback regarding collapsible cup usage issues).

4. Device and Browsing Information: Includes device model, IP address, and browsing records (such as product categories viewed) when accessing our product display pages, used solely for analyzing product browsing trends, optimizing product display order, and providing more tailored product recommendations. You may choose to opt out of such recommendations at any time.

B. Collection Methods

1. Voluntarily Provided: Information you provide when placing an order, submitting inquiries, or feedback through customer service email or other channels;

2. Automatically Collected: Device and browsing-related information automatically collected through compliant technical means while browsing our product pages and using services like order queries, excluding sensitive content that identifies you personally;

3. Third-Party Assisted Collection: With your consent, obtaining your logistics tracking information from third-party logistics providers to update you on order shipping and delivery status (orders with stock shipped within 1-2 business days, actual delivery time 5-7 business days, excluding weekends and holidays).

III. User Data Storage and Protection

A. Storage Specifications

1. Storage Location: Our user data is stored on servers meeting U.S. data security regulations and related standards, strictly adhering to privacy laws across U.S. states to ensure compliant data storage;

2. Storage Duration: User data is retained only for the reasonable period necessary to provide you with product sales and after-sales services. Beyond this period, personal data will be permanently erased through encryption deletion or anonymization methods, leaving no identifiable information. Order-related data is kept until six months after order completion and post-sale guarantee period ends to address potential after-sales disputes and compliance checks;

3. Storage Security: AES encryption technology is used for encrypted storage of user data, and TLS encryption protocol is employed during transmission to prevent theft, tampering, or leakage. Strict access controls are implemented, granting authorized personnel (such as customer service and order processing staff) access only to user data relevant to their duties, with all access actions logged for traceability and audit.

B. Security Measures

1. Technical Safeguards: A comprehensive data security protection system is established, employing firewalls, intrusion detection systems, and data encryption systems, along with regular security assessments and vulnerability fixes for servers and systems to mitigate risks like cyberattacks and data breaches;

2. Personnel Management: All staff interacting with user data undergo rigorous background checks and data security training, signing confidentiality agreements clarifying data security responsibilities. Unauthorized collection, disclosure, alteration, sale of user data by staff is prohibited. Upon employee departure, access permissions to data are immediately revoked to ensure data security;

3. Emergency Response: A robust data security incident emergency plan is in place. In case of data leaks or tampering incidents, the emergency response process is immediately activated, remedial measures are taken to reduce security risks, affected users are notified within 72 hours, and relevant regulatory authorities are informed.

IV. User Data Sharing and Disclosure

We strictly control the sharing scope of user data and absolutely do not sell, rent, or disclose your user data to any unrelated third parties. Data sharing is limited to the following scenarios, either with your consent or as required by law:

1. Third-Party Logistics Providers: Necessary information such as your name, contact number, and delivery address is shared for product delivery and tracking purposes, requiring it to be used solely for this purpose and not for others;

2. Third-Party Payment Institutions: Share relevant information such as your order amount and payment status to complete transaction settlement, without sharing complete payment account or password to ensure payment security;

3. Legal Compliance Disclosure: Disclosure of relevant user data is made in accordance with legal and regulatory requirements, judicial orders, or national security needs, strictly limited to legally required scopes;

4. With Your Consent: User data is shared with designated third parties upon your explicit consent, with the sharing scope aligned with your agreement.

V. User Rights

You hold rights over your user data, including querying, correcting, deleting, withdrawing consent, etc. We provide convenient channels for exercising these rights, as follows:

1. Right to Query: Contact our customer service at any time to query personal information, order details, and related user data. The customer service team will respond promptly during working hours (Monday to Friday: 9:00 AM to 6:00 PM, UTC+8:00);

2. Right to Correct: If errors are found in your personal information (such as contact numbers, delivery addresses) or order information, correction requests can be submitted via customer service channels. Corrections will be made promptly upon verifying your identity;

3. Right to Delete: Should you no longer require our services or wish your user data to be deleted, submit a deletion request to customer service. Following identity verification, your user data will be deleted within a reasonable timeframe (except where retention is mandated by law);

4. Right to Withdraw Consent: Consent for us to collect and use your user data can be withdrawn at any time. Post-consent withdrawal, we will cease data collection and use but prior consent-based data processing remains unaffected. Product purchases remain unaffected, although some personalized services may be impacted.

VI. Policy Updates and Notifications

1. This data security policy will be updated periodically based on changes in U.S. data security laws, regulations, and adjustments to products and services. Updated policies are published through official channels (product display page, customer service notifications), effective upon publication;

2. Significant changes to this policy (e.g., changes in data collection scope, use purposes, sharing methods) will be communicated in advance via your provided contact number or email, ensuring awareness of policy changes. Continued use of our products and services is subject to your discretion post-notification.

VII. Contact Information

For any questions, opinions, or suggestions regarding this data security policy, or to exercise your user data rights or report data security issues, please contact us through the following ways. Responses are provided during customer service hours (Monday to Friday: 9:00 AM to 6:00 PM, UTC+8:00):

Official Customer Service Email: service@mail.seq-shop.com

VIII. Supplementary Provisions

This data security policy takes effect upon publication, with final interpretation rights reserved by SEQ-SHOP. We commit to strict adherence to this policy and related laws to safeguard your user data and privacy rights. By using our products and services, you are regarded as having read, understood, and agreed to all terms of this policy.

SEQ-SHOP reserves the right to the final interpretation of this policy. For any questions, feel free to consult us through the aforementioned contact channels.